Shipping policy
At On-Hook, we believe in transparent pricing. That’s why we offer FREE Worldwide Shipping on all orders. No hidden fees, no surprises at checkout.
1. Shipping Times
We deliver our professional underwater gear directly from our manufacturing hub to ensure the best price and quality.
We deliver our professional underwater gear directly from our manufacturing hub to ensure the best price and quality.
- Processing Time: 1-3 business days. Every drone undergoes a 24-hour technical calibration before dispatch.
- Estimated Delivery: 15-33 business days, depending on your location.
2. Tracking Your Order
Every order is shipped with a tracking number. You will receive your tracking link via email as soon as the package leaves our facility.
Every order is shipped with a tracking number. You will receive your tracking link via email as soon as the package leaves our facility.
3. Customs, Duties, and Taxes
On-Hook is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT) are the responsibility of the customer.
On-Hook is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT) are the responsibility of the customer.
4. Delivery Guarantee
If your drone is lost or damaged during transit, we take full responsibility. Contact us at support@on-hook.com, and we will make it right.
If your drone is lost or damaged during transit, we take full responsibility. Contact us at support@on-hook.com, and we will make it right.